Returns and exchanges

If your order arrives damaged, incomplete or incorrect, contact [email protected] with your order number and photos of the issue. We will arrange an appropriate replacement or refund and cover the shipping and return costs associated with our error or a product defect.

You may request a return of an unused product within 7 days of receiving it, provided it remains in its original condition with its packaging intact and unopened, subject to applicable statutory exceptions. Opening or using the product does not remove your right to report a defect or a product that does not match its description.

For change-of-mind returns without a product defect or store error, we will explain the actual return shipping cost before arranging the return. No additional handling fee is charged. Please contact us before sending a product back.

We review return requests within two business days and initiate the applicable refund to the original payment method within five business days of receiving and checking the returned product. Your bank or payment provider may require additional processing time.

You may request cancellation before dispatch. After dispatch, the returns policy and applicable statutory rights apply. This policy does not limit your rights under Saudi law.